- If your Master Password for LastPass is ever lost or forgotten, there are several account recovery methods to use to restore access to your Vault.
- Apr 24, 2021 This phone number is LastPass's Best Phone Number because 4,026 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-830-6680 include Upgrade Account, Overcharge, Book a Class, Account Access, Cancel Account and other customer.
- If your phone number has changed or the mobile device you used for authentication is lost, you should immediately disable multifactor authentication for your device (via email) so that you can log in and access your LastPass account.
- If I have MFA enabled, its very easy to lose access to lastpass. If my phone was stolen/lost I wouldn't be able to get in even if I knew my pasword since I would need google authenticator to get in. I suppose I could install google authenticator on another phone but I think it only allows one device if I recall. There is an option to have it.
May 31, 2013 Once you've enabled multifactor authentication, if you lose your device or phone that you use as your multifactor authentication method, there are steps you can take to regain access to your LastPass vault. Use the Disable Option.
I've been a LastPass user for several years now and purchased the $12/year premium version (worth much more than this). I wrote about how important using a password manager is here. I've had the Android app on my phone for some time now, but I could never figure out how to use the Android LastPass app on my phone the right way. LastPass is like a watchdog for my phone and desktop.
After I put the app on my phone, I thought it would magically connect me and log me in as it does on the desktop, but whenever I'd open an app, the familiar dots by the username and password were not there. Instead, I'd open the LastPass app, log in and search for my site and then use that information to enter it into my app.
Then I did some searches on using it effectively and found this short video from LastPass that showed me how to enable the LastPass Accessibility Service. That's the part I was missing.
You can watch the video and pause it when you need to in order to follow along and enable this service from your Android phone. I'm using the Samsung Galaxy S5 and not sure what all Android flavors this supports.
https://www.youtube.com/watch?v=RFVLzqju4wQ
Steps on Android for LastPass App
Here are the Steps on my Galaxy S5 – these are a bit different than the video because the video is somewhat outdated.
- Log into the LastPass app
- Go to settings
- Go to App Fill and tap
- Check ‘ Fill logins on other apps'
- Read the next screen and say OK to go to the toggle switch screen
- Say Yes to toggle this on
Now you're finished. Use the back key to get back to the LastPass app, or just go to an app you want to open and you'll see the familiar dot icons. LastPass will pop up and ask you to log in again. After you do that, it'll fill in your user and password and you should get logged in!
LastPass Authenticator
This came out in March of 2016 and I'm going to be working on how to use this next. They say it'll make it easy to log in with 2-factor authorization.
If you've set it up, please leave a comment about the usability and how you like it. Thanks for reading!
HELP FILE
Recover Your Lost Master Password for LastPass
If your Master Password for LastPass is ever lost or forgotten, there are several account recovery methods to use to restore access to your Vault. If the recovery options below do not allow you to recover your Master Password, you will need to reset your LastPass account (to keep the same username) or create a brand new LastPass account and re-enter all of your data.
Please be aware that LastPass Customer Care has no knowledge of a user's Master Password. It is not possible for LastPass Customer Care to reset or change a user's Master Password if it is forgotten.
Additional resources: Most popular operas in america.
Did you previously set up account recovery using facial recognition or fingerprint identification in the LastPass Password Manager mobile app?
Mobile account recovery allows you to use facial recognition or fingerprint identification (i.e., biometrics) for iOS or Android to reset your Master Password using biometrics if it is ever forgotten.
Using Android
Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for Android.
Using iOS - Face ID or Touch ID
Lastpass Contact Us
Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for iOS.
Did you previously set up a Master Password hint/reminder?
Lost Phone Locator
If you previously set up a Master Password hint/reminder (either during account creation, when you last changed your Master Password, or by manually entering one into your Account Settings), you can have LastPass send you a clue in a reminder email.
Follow these instructions to reset your Master Password using a hint/reminder.
Have you changed your Master Password within the last 30 days?
You can revert to your previous Master Passwordonly if the change had taken place within the last 30 days. Please note that reverting means that your LastPass Vault will be restored exactly the way it was since the last Master Password change, which may result in data loss (i.e., any new items updated/added since the change will not be recovered).
Follow these instructions to reset your Master Password by reverting to your previous Master Password.
Did you previously set up SMS account recovery?
Using SMS account recovery will trigger the Master Password recovery flow as long as at least one of your browsers has captured a Recovery One Time Password (which is created by logging in to the extension at least once).
Lastpass Stolen Phone
Follow these instructions to reset your Master Password using SMS account recovery.
Lastpass Sales Phone Number
After I put the app on my phone, I thought it would magically connect me and log me in as it does on the desktop, but whenever I'd open an app, the familiar dots by the username and password were not there. Instead, I'd open the LastPass app, log in and search for my site and then use that information to enter it into my app.
Then I did some searches on using it effectively and found this short video from LastPass that showed me how to enable the LastPass Accessibility Service. That's the part I was missing.
You can watch the video and pause it when you need to in order to follow along and enable this service from your Android phone. I'm using the Samsung Galaxy S5 and not sure what all Android flavors this supports.
https://www.youtube.com/watch?v=RFVLzqju4wQ
Steps on Android for LastPass App
Here are the Steps on my Galaxy S5 – these are a bit different than the video because the video is somewhat outdated.
- Log into the LastPass app
- Go to settings
- Go to App Fill and tap
- Check ‘ Fill logins on other apps'
- Read the next screen and say OK to go to the toggle switch screen
- Say Yes to toggle this on
Now you're finished. Use the back key to get back to the LastPass app, or just go to an app you want to open and you'll see the familiar dot icons. LastPass will pop up and ask you to log in again. After you do that, it'll fill in your user and password and you should get logged in!
LastPass Authenticator
This came out in March of 2016 and I'm going to be working on how to use this next. They say it'll make it easy to log in with 2-factor authorization.
If you've set it up, please leave a comment about the usability and how you like it. Thanks for reading!
HELP FILE
Recover Your Lost Master Password for LastPass
If your Master Password for LastPass is ever lost or forgotten, there are several account recovery methods to use to restore access to your Vault. If the recovery options below do not allow you to recover your Master Password, you will need to reset your LastPass account (to keep the same username) or create a brand new LastPass account and re-enter all of your data.
Please be aware that LastPass Customer Care has no knowledge of a user's Master Password. It is not possible for LastPass Customer Care to reset or change a user's Master Password if it is forgotten.
Additional resources: Most popular operas in america.
Did you previously set up account recovery using facial recognition or fingerprint identification in the LastPass Password Manager mobile app?
Mobile account recovery allows you to use facial recognition or fingerprint identification (i.e., biometrics) for iOS or Android to reset your Master Password using biometrics if it is ever forgotten.
Using Android
Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for Android.
Using iOS - Face ID or Touch ID
Lastpass Contact Us
Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for iOS.
Did you previously set up a Master Password hint/reminder?
Lost Phone Locator
If you previously set up a Master Password hint/reminder (either during account creation, when you last changed your Master Password, or by manually entering one into your Account Settings), you can have LastPass send you a clue in a reminder email.
Follow these instructions to reset your Master Password using a hint/reminder.
Have you changed your Master Password within the last 30 days?
You can revert to your previous Master Passwordonly if the change had taken place within the last 30 days. Please note that reverting means that your LastPass Vault will be restored exactly the way it was since the last Master Password change, which may result in data loss (i.e., any new items updated/added since the change will not be recovered).
Follow these instructions to reset your Master Password by reverting to your previous Master Password.
Did you previously set up SMS account recovery?
Using SMS account recovery will trigger the Master Password recovery flow as long as at least one of your browsers has captured a Recovery One Time Password (which is created by logging in to the extension at least once).
Lastpass Stolen Phone
Follow these instructions to reset your Master Password using SMS account recovery.
Lastpass Sales Phone Number
Have you logged in to the LastPass web browser extension at least once from any browser?
Follow these instructions to reset your Master Password using a Recovery One Time Password on any web browser where you have logged in to the LastPass web browser extension at least once.
If you still cannot recover your Master Password using any of the options above..
Unfortunately, the very last and only option available is to Reset Your Account and start over with collecting data (e.g., sites, secure notes, form fill items, creating identities, etc.). This will permanently delete all of your stored encrypted data within your LastPass account, but your account status and some settings will remain untouched.
Related Articles- How do I reset my Master Password using mobile account recovery on iOS for LastPass?
- How do I reset my Master Password using mobile account recovery on Android for LastPass?
- How do I reset my Master Password using a hint/reminder?
- How do I reset my Master Password using SMS account recovery for LastPass?
- How do I reset my Master Password using a Recovery One Time Password for LastPass?
- Change Your Master Password
- Manage Your Master Password Reminder
- Revert to Your Previous Master Password
- What is a Recovery One Time Password in LastPass?
